Remake, Return, Refund Policy

 Portrait Cafe Enterprises, LLC Privacy Statement At Portrait Cafe Enterprises, LLC, we are committed to protecting your privacy as both a visitor to our Website and as our customer. To our visitors and to our customers, we offer this pledge: We will not sell, disseminate, disclose, trade, transmit, transfer, share, lease or rent any personally identifiable information to any third party not specifically authorized by you to receive your information except as we have disclosed to you in this Privacy Policy.

Information Collection In emailing us or when providing your email address to our company, you will provide us with certain personally identifiable information including your email address. At anytime, if you wish to no longer receive correspondences via email, please contact us via the address listed on our site under the “Contact” link.

Third Party Links Our Website and/or online ordering software may contain links to third party Websites that are not controlled by Portrait Cafe Enterprises, LLC. These third party links are made available to you as a convenience and we are not responsible for the content of third party Websites linked to the Portrait Cafe Enterprises, LLC site nor are we responsible for the privacy policy or practices of third party Websites linked to our site. Our Privacy Policy only applies to information we collect from you while you are at a company sales presentation, or while you are actively in a session with our Website and/or online ordering applications. If you should link to a third party Website from the site of Portrait Cafe Enterprises, LLC, we strongly encourage you to review and become familiar with that Website's privacy policy.

Changes In Our Privacy Policy We reserve the right to change this Privacy Policy without providing you with advance notice of our intent to make the changes. If you have any questions about our privacy policy, please feel free to contact us at:

Portrait Cafe Enterprises, LLC
Paul C. Kimball, Corporate Secretary
550 Industrial Drive SW STE 2
Cleveland, Tennessee 37311
Telephone: 877.896.9667

At The Portrait Cafe it is our goal to provide you with 100% satisfaction. If you are ever dissatisfied for any reason with your order, please contact our Customer Service team at 1-877-896-9667. We can then determine the best solution to ensure your complete satisfaction.

In the event you receive your order damaged, please contact us immediately. If the outside of the box shows physical damage, please take a few pictures of the box (prior to opening) and then retain it in the event one of the common carriers wishes to examine it for claims purposes. It is best to also take pictures of your damaged order as well, this will assist us in helping to avoid future damages that could happened in packing and shipping.

In most cases we will not ask for you to return the item. If we do, we will cover the return shipping at our expense. Orders that are damaged in transit will be promptly replaced at our expense.

If you are not happy with the color quality of your order, please contact Customer Service. We will determine if a remake or a refund would be best. If your order is reprinted, we will typically not request you to return the original. In the event of a refund, we will issue a credit to your card within one business day.