Customer information
Remake, Return & Refund Policy
Our goal is your complete satisfaction.
Our Satisfaction Promise
At The Portrait Cafe, it is our goal to provide you with 100% satisfaction. If you are dissatisfied with your order for any reason, please contact our Customer Service team at 1-877-896-9667. We will review the concern with you and determine the best solution.
Orders Damaged in Transit
If your order arrives damaged, please contact us promptly. If the outside of the shipping box shows physical damage, take photographs of the box before opening it and retain the packaging in case the carrier needs to examine it for a claim.
Please also photograph the damaged item. These photographs help us resolve your concern and improve packing and shipping practices.
Returns and Replacements
In most cases, we will not require you to return a damaged item. If a return is needed, The Portrait Cafe will cover the approved return-shipping expense. Products damaged in transit will be replaced promptly at our expense.
Color or Quality Concerns
If you are not satisfied with the color quality of your order, contact Customer Service. We will review the order and determine whether a remake or refund is the most appropriate solution. If an order is reprinted, we typically will not ask you to return the original item.
Refunds
When a refund is approved, we will issue a credit to the original payment card within one business day. Your financial institution may require additional time to post the credit to your account.